Privacy policy

Last updated: May 2026

Hugg ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit huggsocks.com or place an order with us.

Our business is based in Brisbane, Australia.

Information We Collect

Order information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
Browsing data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically via cookies and similar technologies.
Communications: Any information you provide when you contact us via email or other channels.

How We Use Your Information

We use your information to:

Process and fulfil your orders.
Communicate with you about your order, including shipping updates.
Improve our website, products, and customer experience.
Send promotional emails, if you have opted in. You can unsubscribe at any time.
Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us with order fulfilment, payment processing, shipping, email marketing, and website analytics. These providers are only given access to the information necessary to perform their services.

We may also disclose your information if required by law or to protect our rights.

Data Security

We take reasonable measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@huggsocks.com.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.